- Store help
- Kitchen Nook >
- Returns
Returns
WHAT HAPPENS IF MY ORDER IS DAMAGED OR LOST?
We do our utmost to ensure that your order arrives at your door in pristine condition. However, If there are any problems with your order please contact us as soon as possible. Contact us on 0800 238 566. We will arrange a suitable replacement or refund for you.
WHAT IS YOUR RETURN POLICY?
If you change your mind about any item you have purchased from us, we will refund the purchase price subject to the following conditions: (a) the item must be returned within 30 days of purchase, together with proof of purchase; (b) the item must be unopened and unused with all original seals, labels and packaging attached; and (c) if you request a refund, the purchase price (excluding delivery charges) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets the above conditions. You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes.