MGG Returns Policy

We like all of our customers to be completely happy with their purchases. We give our customers 14 days from the date of delivery to return any product, provided it's unused and in the original packaging as received. We will provide a refund of the purchase price, excluding freight, once the goods are received back and inspected by us.

Warranty

All goods come with a one (1) year MGG New Zealand warranty against defective parts and workmanship unless otherwise stated on the relevant auction.

If you have a defective or damaged item please contact us immediately via email. Clearly state the exact problem and please include the following information: Full name, invoice number, date of purchase, description of item, best daytime contact number and if possible a photograph of the fault or damage.

Any item that is found to be faulty within the stated warranty period will be repaired or exchanged. We will meet our full obligations to provide a remedy as stated under the Consumer Guarantees Act, except where a customer has purchased the item for commercial use, in which case the warranty is limited to 3 months from date of purchase.

The warranty is strictly “Return to Base”. Goods must be returned to MGG, 29C Mill Lane, Kerikeri 0230 at the customers expense. Repaired or replaced goods will be returned to the customer at MGG’s expense. For larger machinery items purchased at wholesale price or less and for which it is not practical to return to base, the MGG warranty covers parts only and not any labour cost.

The warranty covers manufacturing defects only. It does not cover faults caused by lack of maintenance, improper use or normal wear and tear.

Unless otherwise stated the 12 month warranty applies to use in a “normal” domestic home environment only. All warranty claims must be accompanied by an original invoice.

The warranty is only provided to the original purchaser and is not transferrable to any other party.

Limitation of Liability

In no event shall MGG be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits.