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Returns
Change of Mind: You may return items (in as new condition) within 7 days of delivery. We'll provide you with a store credit for the value of the returned items once they have been received LESS the original cost of shipping (where free freight was allowed). You are responsible for the freight costs to send the item(s) back. Note, damage to the product or packaging, missing tags or anything else that renders the product in less than 'as new' condition will result in reduced or zero credit being allowed.
Missing Products: MiniZoo has a two stage checking process which involves marking the customer invoice once when a product is picked from the warehouse and then a 2nd time when a product is packed. This process reduces missing stock errors to less than 0.01%. Sometimes small products can also get caught up in packaging material. If you believe a product is missing please check the floor area where the box was opened as well as the box itself and any scrunched up newspaper thoroughly. If products are missing from your order we will require photographic evidence of your customer invoice showing the check marks. All claims MUST be made within 7 days of receiving your order.
Defective or Incorrect Products Received: If the return is a result of a defective product or an error on our part you are entitled to a full refund and we will also pay the return freight costs (lowest cost option).... however your claim must be made within 7 days of delivery.
To return an item, simply mail to:
Minizoo
Unit 2/5 Forge Drive
North Boambee Valley, NSW 2450
Australia
We'll notify you via e-mail of your refund once we've received and processed the returned item.