- Store help
- MyTools >
- Returns
Returns
We will ensure that our obligations under all New Zealand Acts are met. If a product develops a fault within its warranty period, we will arrange to have it repaired or replaced by the manufacturer/supplier.
The cost of returning the faulty item to the appropriate warehouse (location depending on the product ordered) is to be paid by the customer. The MyTools warehouses are located throughout NZ. We will cover the delivery costs to return the item to the customer.
Please note that we will not, as a standard matter of course, offer a refund or exchange if you have changed your mind or chosen incorrectly. Please ensure that you select your products carefully and that they are compatible with your requirements prior to buying. Any returns outside of faults or warranty will attract a 15% or $50 restocking fee (at our discretion) and freight cost/tracking will be the responsibility of the buyer.
We do not offer physical location for pickup or return for purchases from our TradeMe store.