After ordering on Trade Me, you will receive an email confirmation from us containing your order details (if you have provided "your" email address). We will normally confirm receipt of your order within a few minutes of ordering. We use DHL for international & Courier Post for NZ domestic orders. We ship from our 7 day trading Retail Stores in Otaki and Norsewood within 1-2 working days; however if goods are unavailable through outages and colour option availability, delivery will take a little longer and we will update you with timing. We have a 5 day per week, parcel collection service so if you order on a Friday after pick up it will be picked up Monday

If you wish to query a delivery please contact us at sales@nznaturalclothing.co.nz

If for any reason you are not completely satisfied with your purchase we will give you 30 day money-back guarantee from the time you receive the goods. Please email us at phil@nznaturalclothing.co.nz within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn (try on is not worn) or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been pulled, snagged or broken. All products must be returned in their original condition with the tags. All postage and insurance costs are to be paid by the buyer unless otherwise arranged.

We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. New Zealand Natural Clothing LTD will not be responsible for parcels lost or damaged in transit if you choose not to insure.

We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).