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Returns
Refund/Returns Policy:
Please bear in mind we don't have your car in front of us so we can only work from the information you give us and the catalogue system we have available to us. Variations on parts for all models occur.
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Refunds will not be offered if the buyer simply changes their mind, or if the item is 'not what you expected'
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NZAD strives for 100% customer satisfaction however in the unlikely event that the part we send you is incorrect we reserve the right to attempt to supply the correct parts before issuing a refund.
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If we cannot supply the correct part the item must be returned in SALEABLE condition ie: original undamaged packaging with postage prepaid, special order items aren’t returnable, please do not write on the boxes or the parts.
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For warranty items our policy is to replace or repair and not refund (when possible). All items must be returned to us for full assessment before a decision can be made.
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Refunds will not be offered after the item has been used or damaged.
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Original postage charges are non-refundable. Buyer is to prepaid freight on returned goods
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Electrical components are not returnable unless faulty. This is because some people fit new parts to try diagnose issues and as a customer you wouldn’t want a part that has already been fitted
Consumer Guarantees Act:
We take our Consumer Guarantees Act responsibilities seriously and do our best to provide service that goes above and beyond the Act's requirements.
Privacy
We respect privacy and confidentiality. Personal details you provide are appropriately treated. We are aware of our obligations and the trust you place in us. Your details will never be provided to a third party
Disclaimer
As New Zealand Automotive Distributors has no control over the end use or the proper fitting of the products purchased - New Zealand Automotive Distributors cannot be held responsible for any defects caused by improper fitting or incorrect use.
We take our Consumer Guarantees Act responsibilities seriously and do our best to provide service that goes above and beyond the Act's requirements.
Privacy
We respect privacy and confidentiality. Personal details you provide are appropriately treated. We are aware of our obligations and the trust you place in us. Your details will never be provided to a third party
Disclaimer
As New Zealand Automotive Distributors has no control over the end use or the proper fitting of the products purchased - New Zealand Automotive Distributors cannot be held responsible for any defects caused by improper fitting or incorrect use.