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Returns
At Paudin New Zealand, we are committed to providing our customers with high-quality products that are built to last. We understand that sometimes returns may be necessary, and we are happy to accommodate them in the event of a handle crack or knife breakage. However, please note that our knives and cleavers are not intended for bone cutting, cleaning in the dishwasher, or use with acidic products. By following these simple rules, you can ensure that your knives will last for years to come. If a return is needed, we will provide a return label and inspect the knife upon receipt. Our team will process the replacement promptly once the inspection has been completed. We value our customers and are committed to making your shopping experience with us as seamless and enjoyable as possible.