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Returns
We accept returns within 30 days of purchase, subject to the conditions below.
Returned products must be:
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Unused and in the same condition as received
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In their original packaging, where applicable
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Complete with all accessories and included items
Change of Mind Returns
For a change-of-mind return, the buyer is responsible for the cost of returning the item to us.
Original shipping or delivery charges are non-refundable for change-of-mind returns.
Please contact us before returning an item so we can provide the appropriate return instructions.
Faulty or Incorrect Items
If you receive a faulty, damaged or incorrect item, please contact us as soon as possible before returning it. We will work with you to arrange an appropriate solution.
Online Returns
Please send approved returns to:
PHONEXPERT
69 Durey Road
Dairy Flat 0792
New Zealand
69 Durey Road
Dairy Flat 0792
New Zealand
We recommend using a tracked delivery service when returning an item. PHONEXPERT is not responsible for returned items that are lost or damaged while being returned to us.
Approved refunds will normally be made using the original payment method. Please allow up to 7 working days for us to receive and process a returned item. Processing may take longer during busy periods.
Please note: Items purchased through Trade Me must be returned to our online returns address. They cannot be returned directly to a retail store.