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Returns
10 DAY MONEY BACK GUARANTEE
It is the buyer's own risk to buy remotely without seeing or trying, with only the online description/s. Although we try our best to keep our descriptions as detailed and clear as possible, we take no responsibility for the possibility of claimed distortion of descriptions and photos.
We provide our buyers 10 Day Money Back Guarantee to lower this risk under the following terms:
The buyer needs to email us to arrange return within 2 days of receiving the product and send out the product within 5 days.
The buyer has the obligation to return the product and original packaging in resalable condition to our warehouse at the buyer's own cost. Safe transit is at the buyer's responsibility. Shipping cost is non-refundable.
Replacement Policy
Buyers must check item for faults or damages immediately and report it to the seller via e-mail within 48hrs of receiving items. We reserve the right to refuse claims made after this time frame.
Photos may be requested from Buyer as proof of damage.
Buyer is liable for the postage fee to return faulty/damaged product for warranty and exchange unless otherwise arranged.
Products must be returned with all accessories including their original packing materials, cartons and boxes.
Refund Policy
Refunds will only be offered on items that are “dead on arrival” i.e damaged in transit or defective and we are unable to repair the item or provide a replacement of equal or greater functionality.
We reserve the right to first repair or replace the product before a refund is considered. Please note that products purchased as part of a set cannot be refunded individually.
Refunds will not be offered if items are not compatible with buyers system OR buyer is unable to operate or assemble item. Buyer must ensure that systems are checked for compatibility prior to purchase/bidding.
Refunds will not be offered after the item has been used.
Refunds will not be offered if buyer changes their mind, or if item is 'not what you expected'.
Original postage charges are non-refundable.
All items must be returned to us for full assessment before a refund will be issued.