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Returns
We are confident that you will love the art you purchase from us. If however you are not completely enamoured with your print or it’s just not quite right for the space, we are happy to offer you an exchange, credit, or a refund, provided that the print is returned to us in it’s original condition within 30 days of you having received it. Sale items are non refundable however we will happily accept sale items back for an exchange or store credit. Framed artworks can only be exchanged for store credit. We do not offer refunds on framed artworks.
To return an item please contact us with your order number and we will provide you with return instructions. Please note that we are not liable for prints that go missing or are damaged in the process of being returned to us. Accordingly we recommend that you use a delivery service that offers tracking. We also recommend using the original packaging to safely package the print to minimise the risk of damage in transit.
For items that are damaged, defective, or not what you ordered, please contact us with your order number and we will arrange to replace the damaged print at no additional cost to you. Where a replacement is not possible, a full refund of the purchase price will be made. You can expect a replacement, exchange or refund, within 7 days of us receiving the returned item.
The address for returns is as follows:
Pop Motif
Attn: Returns
1 Burnley Terrace
Mt Eden
Auckland 1024
New Zealand