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Returns
Proline Industrial will ensure that our obligations under all New Zealand acts are met. If a product is faulty within its warranty period, we will arrange to have it repaired by our service team or replaced by the supplier.
The cost of returning a faulty product that is within its warranty period (to the appropriate location) is to be covered by the customer, as Proline Industrial offers return-to-base warranties. Proline Industrial’s service team will then assess the item and contact the customer with the best possible solution – repair or replacement. We will cover the delivery cost to return the repaired or replaced item to the customer.
Any returns outside of faults or warranty may incur a restocking fee and delivery costs will need to be covered by the customer. Any items returned due to a change of mind or chosen incorrectly need to be in original unopened packaging. No returns will be accepted unless contact has been made prior to the return, and acceptance of the return is issued in the form of an email with a " Return Authorisation " number provided to be attached to the returned item.