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Returns
Thank you for shopping at Pump Planet. We're here to ensure that your experience is perfect.
In some rare instances, you may need some help with a return. Don't worry! The following information will help you process your return:
No returned merchandise will be accepted without a Return Material Authorization (RMA). Please contact us to obtain a RMA # and return instructions. For any item to be returned and require a refund, goods must be returned unused, in perfect re-saleable condition, including original undamaged packaging and with the original delivery note. Refunds will cover the costs of the goods only; you may return any products and accessories within 7 days of delivery for a refund.
Buyers must follow the returns instruction provided by the seller.
In some rare instances, you may need some help with a return. Don't worry! The following information will help you process your return:
No returned merchandise will be accepted without a Return Material Authorization (RMA). Please contact us to obtain a RMA # and return instructions. For any item to be returned and require a refund, goods must be returned unused, in perfect re-saleable condition, including original undamaged packaging and with the original delivery note. Refunds will cover the costs of the goods only; you may return any products and accessories within 7 days of delivery for a refund.
Buyers must follow the returns instruction provided by the seller.
Buyers must strictly follow our return procedure when returning a faulty item.
We reserve our right to replace the buyer with a repaired or new item.
We are not responsible for any losses and/or damages during delivery of the returned item(s).
Charges may apply if the product is functioning properly or it is confirmed that the product is physically damaged by end user when we receive it. There will NOT be any refund if such cases do occur.
Postage and Handling may not be refundable if full refund is required.
Return postage is at buyer’s expense.
Refund will only be processed via Bank Transfer.
Note: Engine powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations.