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Returns
At queenb we stand by the quality of all of our products and are committed to ensuring you are satisfied with your purchase.
Exceptions for Returned Products
Due to hygiene reasons we cannot accept returns of duvet inners, mattress toppers or pillows, unless they are faulty. If the product is faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy. We also do not return/refund special make items or items marked "sale"/"clearance" products, as they are on sale to clear.
If the return is a result of our error, please contact us so we can discuss a method of return shipping. Please note you have 30 days to advise us if any mistakes have been made on your order.
Change of Mind
We do not offer a refund if you change your mind.
Faulty Items
queenb abides by the Consumer Guarantees Act for any faulty or damaged items. If the product is faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
Items Damaged in Transit
If for any reason you are unhappy with the condition your item has arrived in please contact us immediately so we can remedy the situation. Please ensure you keep all of the contents including the packaging the goods arrived in. We have a limited time frame during which we can lodge claims with our external courier companies so we ask you please contact us in a timely manner.