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Returns
If your item was purchased in error, or you've simply changed your mind, it may not be too late for a refund. To see if you are eligible please check below:
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We must be notified within 30 days of you receiving the item that you intend to return it. All relevant returns information will be provided at this time.
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The item must be returned at the buyers cost in original re-saleable condition with all tags and packaging (ready to be put back on the shelf)
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The item is securely packed to ensure it is received in original and re-saleable condition.
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The item/s are NOT opened, used, worn or damaged, and are in perfect condition when received
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Do NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.
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Handling fees will apply, to be deducted from the refund provided.
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If the item was sent with free postage, a 20% postage fee will be deducted from the refund amount.
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If the item was sent with paid shipping, the shipping cost is not refundable and no restocking fee will be charged.
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If the item has sustained damage in transit, or does not return as noted above, a revised refund amount may be required
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For incorrectly ordered items we do not offer exchanges, it best to post the item back for a return and reorder the correct item at any time.
If you wish to take up this offer, please send us an email stating your order number, the item/s you wish to return, and the reason for the return. Our Customer Service team will respond to your email.