- Store help
- Robotsky >
- Returns
Returns
However, if you have any questions about Kathmandu products, Please contact email:tang@maioyouwangluo.com
Change of Mind Returns Policy
Any rights you have under this policy in relation to your Kathmandu product are additional to any rights you may have under consumer laws.
If you change your mind about purchasing online,we will happily refund your purchase in full. There is no reason to return or exchange goods within 14 days, and the shipping costs incurred will be borne by the buyer. We will bear the freight for return if there is any quality problem within 30 days.
Items purchased online must be returned within 30 days of the date of purchase in unused condition, original packaging (with tags attached) and proof of purchase. You will need to return the product to us by post.
Returns Process
Fill out the bottom section of your packing slip, indicating reason for return as specified in the form.
For product return address, please contact email:tang@maioyouwangluo.com
For your security and protection, please DO NOT include your credit card details on this form or in any correspondence.
We will provide a refund for a product purchased online in the same form as your original payment. Please allow 14 days for us to receive and process your refund. Processing times may take longer during sale periods. We do not cover the cost of delivery back to our warehouse. We will not refund the original delivery charges for a
change-of-mind return. It is your responsibility to return the item to us in a safe way. We are not responsible for items being returned to us which are lost or damaged in transit.