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Rolan Australia will accept returns within 30 days of purchase. We reserve the right to refuse returns if notified later than this period.
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Only unused products are eligible for return.
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Returns must be requested in writing. Items must be completely repackaged in the original packaging.
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Once the item is returned and inspected, the credit amount will be calculated as follows:
Refund Amount = Total Amount – Repackaging (if required)
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The customer is responsible for all charges involved in returning the items.
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Some items/special order items correctly supplied may not be returnable depending on the manufacturer's policy. If they are accepted, they may incur up to 50% handling charge.
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All Returns must be accompanied by a covering letter, including the customer's Invoice number, full name, contact number, address and a brief description of the issue that the customer would like to address; as well as a copy of the original invoice, showing the full name, contact number and address of the customer.
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Refunds will be made by Rolan Australia as follows:
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Credits will be issued to the credit card user on the order; and
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If the payment received was by cash or EFT, we will process the refund by way of EFT.
