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Returns
Returns, Refunds & Exchanges
At Scent Droplet, we want you to shop with confidence. Every order is prepared with care by our small family business in Levin, and if something genuinely goes wrong, we will work with you to make it right.
Change of Mind
Please choose carefully, as we do not normally offer returns, exchanges or refunds for change-of-mind purchases unless required by New Zealand law.
This includes situations where:
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You change your mind after purchasing
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You accidentally order the wrong fragrance or size
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You no longer want the item
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You find the item elsewhere at a different price
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The fragrance is not to your personal taste
This does not affect your rights where an item is faulty, damaged, incorrect, materially different from the listing, or otherwise covered by applicable New Zealand consumer law.
Fragrance Decants & Scent Preference
Fragrance is extremely personal and can smell different from person to person.
We therefore cannot provide a refund or exchange simply because:
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You dislike the fragrance
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The fragrance smells different from what you expected
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The fragrance develops differently on your skin
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You expected stronger projection or longevity
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Your personal scent preference changes
Performance can vary depending on skin chemistry, climate, application, storage and individual perception.
Our decants are designed to give customers an affordable opportunity to properly experience a fragrance before deciding whether they wish to invest in a larger bottle.
Opened or Used Decants
For hygiene and product-integrity reasons, opened, sprayed, used or tampered fragrance decants cannot normally be returned for change-of-mind reasons.
However, this does not affect your rights if the product itself is faulty, incorrectly supplied, not as described, or otherwise fails to meet your rights under New Zealand consumer law.
Faulty, Damaged, Leaking or Incorrect Items
If your order arrives:
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Faulty
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Damaged
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Leaking
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Incorrect
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Missing an item
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Materially different from the Trade Me listing
please contact us through the appropriate Trade Me communication channel as soon as reasonably possible.
For courier damage or leakage, we recommend contacting us preferably within 48 hours of delivery, as this makes it easier for us to investigate the issue with the courier.
Where possible, please provide:
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Your Trade Me purchase details
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A description of the problem
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Clear photos of the item
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Photos of the packaging and courier label where relevant
Please keep the product and packaging while the issue is being assessed.
Depending on the circumstances and your rights under New Zealand consumer law, an appropriate remedy may include a replacement, refund or another suitable resolution.