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Returns
It is our goal to have you buy with confidence from us. If you make a purchase not listed below and you are not completely happy with it, we will happily refund you, providing you process your return request HERE, by contacting us at trademe@smartlivingbox.com within 7 days from the date of receiving your order.
All purchases EXCEPT Hair Extensions, Make Up (eye shadow, lipstick, powders etc), Swimwear & Underwear (any item which was created/designed/manufactured to come into NAKED contact with or cover your "Private Bits" including bras, panties, boxers, briefs, lingerie, tights, stockings/pantyhose, teddy/bodysuits), may be returned in 7 days from the date of delivery for a refund.
Due to hygienic reasons we will not be able to refund you for these purchases.
ALL PURCHASES MENTIONED ABOVE ARE FINAL. Once the product is UNUSED, ALL PIECES/CONTENTS ACCOUNTED FOR AND STILL HAS ITS ORIGINAL PACKAGING WITH TAGS AND STICKERS. IF A PRODUCT IS USED, ALL PIECES/CONTENTS ARE NOT INCLUDED OR THE ITEM IS NOT IN THE ORIGINAL PACKAGING, WE WILL NOT ISSUE A REFUND. WE DO NOT COVER SHIPPING COSTS.
You can cancel your order before your package is shipped by contacting support@smartlivingbox.com during our working hours.
Our Working Hours are from Monday to Friday 9:30am-6pm.
Once your package has shipped i.e marked as "FULFILLED", it's no longer possible to cancel the order. WE CANNOT CANCEL OR REFUND AN ORDER "IN-TRANSIT".
You can cancel your order before your package is shipped by contacting support@smartlivingbox.com during our working hours.
Our Working Hours are from Monday to Friday 9:30am-6pm.
Once your package has shipped i.e marked as "FULFILLED", it's no longer possible to cancel the order.
Depending on your payment type, your refund will be automatically applied back to your account. Please allow 5-10 business days for the refund to appear in your account. In some cases, especially with credit cards, your original charge may disappear entirely from your statement and you won't see a refund in your account.