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Returns
Goods will not be accepted back for refund if you have changed your mind or because the item was not what you thought it was or what you expected it to be. Please choose carefully as we are unable to exchange/refund product once you’ve received your order unless we have made a genuine mistake in our description (and yes, we are human) or where your request to exchange is covered by the NZ Consumers Guarantees Act.
If you think you have a case for a genuine exchange request then please email us first before sending your goods back to us as it may get declined and returned to you. Please note products returned to us for an exchange must be done so within 10 working days of delivery AND must be in a resalable, unused condition with packaging undamaged.
All freight charges are to be met by the customer and not refundable.
Goods bought at a special or clearance or promotion price cannot be returned for credit.