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Returns
Superiorhair will fulfil all of its obligations under the consumer Guarantees Act 1993. In particular if:
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Item is damaged; or
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Item is defective (excluding a problem being caused by your misuse); or
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Item is incorrectly described in the auction listing;
AND we are unable to replace goods with a similar item then we will offer you a refund. Original freight charges are non-refundable. All items must be returned to us for full assessment BEFORE refund will be issued.
If you receive defective or damaged goods then please contact us via e-mail stating clearly what the problem is. We will contact you within 2 working days with a range of options to fix the problem. We aim for 100% customer satisfaction and will work closely with you to resolve any problems.
We will not refund if:
If you receive defective or damaged goods then please contact us via e-mail stating clearly what the problem is. We will contact you within 2 working days with a range of options to fix the problem. We aim for 100% customer satisfaction and will work closely with you to resolve any problems.
We will not refund if:
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You simply 'change your mind'; or
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Item was 'not what you expected it to be' or 'not what you imagined it to be’; or
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The item has already been used.
NOTE: The terms set out above are subject to change so please check for any updates before bidding at auction.