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Returns
We provide a standard 30 day Return to Base Warranty for defects or malfunction for all listings that do not include any warranty information. Please check each product carefully for correct warranty type and period.
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The Buyer must check the item(s) immediately after purchase / delivery and report any transit damage or faults by email within 24hrs of receiving the item. The Grove reserves the right to refuse courier claims that are made after this time frame. Please inspect the goods prior to signing for them as if goods are signed for ‘in good order’ we are not able to make a claim with the courier.
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Contact must be made directly with The Grove for approval prior to returning goods under warranty, invoices and auction number will be required as proof of purchase. Photos or other forms of evidence may also be requested from the Buyer.
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The Grove will replace or repair where possible and Refunds will only be offered where a replacement is not available. Original courier charges are non-refundable. Refunds will not be considered after the item has been used.
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Products must be returned with all accessories including their original packing materials, cartons and boxes.
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The Buyer has the responsibility and expense of sending back any faulty product to The Grove. The Grove is liable for sending the repaired item or replacement back to the Buyer, except in the case that the returned item is tested and found not faulty or not in the same condition that the buyer reported. In which case, the buyer will be required to pay for return postage costs and the item will be sent back at the buyer's expense.
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Warranties are not transferable.
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Warranty valid in New Zealand only.
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The Grove does not offer “Change of Mind” returns
If you are unsure about a product, please email us about a right to exchange. Once agreed by us then please remember all goods returned to us must be in original packaging with all accessories, unused, and in a re-saleable condition. If you do not meet those requirements we will not refund or exchange your product and we will send your purchase back to you at your expense.
*The Grove adheres to the Consumer Guarantees & Fair Trading Acts along with Trade Me's Standard Trading Terms and Conditions