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Returns
If you find that the product you have purchased is not right for the job, you are eligible for a full refund on your order within 30 days post-delivery.
Conditions:
1. The product must be in mint condition and returned in the same condition as it was received by the buyer.
2. The shipping for the return will be at the cost of the buyer.
3. The customer must get in touch with us within 30 after they have received the product.
Once we have reviewed the product's status, we will refund the product at purchase price, using your original method of payment.
All products sold by Tool Factory Ltd come with a New Zealand warranty with at least a 12-month guarantee against the manufacturer's fault. On the off chance that the product that you have purchased is faulty, please contact us.
Conditions:
1. The product must be in mint condition and returned in the same condition as it was received by the buyer.
2. The shipping for the return will be at the cost of the buyer.
3. The customer must get in touch with us within 30 after they have received the product.
Once we have reviewed the product's status, we will refund the product at purchase price, using your original method of payment.
All products sold by Tool Factory Ltd come with a New Zealand warranty with at least a 12-month guarantee against the manufacturer's fault. On the off chance that the product that you have purchased is faulty, please contact us.