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Returns
Kindly note:
Please contact us if you have any trouble with your order before leaving feedback. We are committed to resolving any issues quickly and professionally.
We accept easy returns to a New Zealand return address.
Damages, Faults or Incorrect Items
Please inspect your order upon delivery and contact us within 14 days if:
• Item is defective
• Item is damaged
• Wrong item received
• Item is damaged
• Wrong item received
We will arrange a replacement, exchange, or full refund, including shipping cost if applicable.
If your parcel has not arrived within 40 days, you are eligible for a full refund.
Change of Mind or Incorrect Order
If you change your mind or ordered the wrong item:
• Return shipping cost is the buyer’s responsibility
• Item must be unused, unopened, and in original packaging
• Refund will be processed after inspection and approval
• Our original shipping and handling cost will be deducted from the refund, even if the order was shipped with free shipping
• Item must be unused, unopened, and in original packaging
• Refund will be processed after inspection and approval
• Our original shipping and handling cost will be deducted from the refund, even if the order was shipped with free shipping
This is standard practice as shipping services have already been provided.
Return Conditions
To be eligible for a return:
• Item must be unused
• In original condition and packaging
• Include proof of purchase
• Return requested within 14 days
• In original condition and packaging
• Include proof of purchase
• Return requested within 14 days
Return Process
To start a return, please contact us via TradeMe.
If approved:
• We will provide return instructions
• Items sent without approval may not be accepted
• Items sent without approval may not be accepted
Our Commitment
Customer satisfaction is very important to us. We aim to provide fast and fair solutions for all customers.