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Returns
Customer protection
All customers, products and purchases are governed and protected by the NZ Consumers Guarantees Act and the Fair Trading Act.
Product quality
Product quality
All purchases go through a final pre-shipping quality check prior to despatch.
Returns
Our team goes to considerable effort to ensure that all book descriptions (especially second hand and old books) are factual, accurate and correct. In the unlikely event that our sales representation is proven to be clearly inaccurate, we will accept the book for return and provide a full refund including paying the return freight.
Any requests for return must be made immediately in writing (email), within 24 hours of the item being confirmed as delivered and we will arrange the book to be immediately collected from you.
Any requests for return must be made immediately in writing (email), within 24 hours of the item being confirmed as delivered and we will arrange the book to be immediately collected from you.
If you change your mind
We are happy to accommodate changes to orders prior to despatch including combined shipping on multiple purchases.
We do not provide refunds or returns where the customer has simply changed their mind once a book is paid for or has been despatched.
We do not provide refunds or returns where the customer has simply changed their mind once a book is paid for or has been despatched.