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Returns And Warranty
Returns
Returns of non-faulty items require proof of purchase and goods must come back to us in unopened, unused, resaleable condition in original packaging with all manuals and accessories, within 28 days. If your return qualifies, we'll happily provide you with an exchange or store credit.
Restocking Fee:
Other returns will attract a restocking fee (Minimum 20%) if returned after the 28 days or if the unit is not as saleable (packaging/usage).
If your item is faulty this policy does not apply, instead you will be eligible for remedy under the warranty policy as detailed below.
Warranty Policy
We offer a minimum 12 month parts warranty on all products. Some products come with up to 10 year warranties, please check the specific item.
We will repair or replace faulty goods within their warranty period. Exception may be made in the case of damage to or misuse of the item, problems caused by the use or misuse of the items, negligent operation, inadequate maintenance, commercial use or unauthorised repairs and modifications.
Warranty returns must first be approved by a Living4less representative. Our team of experts will organise a suitable solution for you depending on the issue. In the case of repair you will be required to return the unit to one of our service agents. We will then repair or replace the item and get it back to you within a reasonable timeframe.
Warranties are not transferable beyond the original buyer.
Warranty valid in New Zealand only.
Warranty does not cover:
Bonus accessory items such as batteries and storage bags & cases.
Incorrect assembly, misuse, abuse or use of a product for which it was not designed.
Normal wear and tear.
Neglect, deliberate damage, failure to care for or maintain the product in an acceptable manner.
Unauthorised repairs or modifications.
Minor imperfections not affecting performance or decorative value.
Damage caused after removal, reinstallation that may have been caused by such.
Personal Household use only. The warranty is for personal or household use. It excludes commercial/industrial, rental property and rental use.
For any issues please call our support centre on 0800 655 688 with your Living4less auction number.