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Authenticity & Decant Presentation
Our fragrance decants are prepared from authentic original fragrance bottles sourced through trusted channels.
A decant is not the manufacturer's original retail presentation. The fragrance is carefully transferred from the original bottle into a smaller atomiser for resale in the volume stated in the Trade Me listing.
Minor differences in:
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Atomiser appearance
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Label design
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Bottle shape
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Packaging
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Colour perception
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Fill level
may occur and do not necessarily indicate a fault.
Our decants are sold by stated fragrance volume, and atomiser containers may have additional capacity above the stated volume. A bottle therefore does not necessarily need to appear filled to the top to contain the advertised amount.
Skin Sensitivity & Allergic Reactions
Fragrance ingredients may affect individuals differently.
If you have sensitive skin, allergies or a history of fragrance reactions, we recommend testing a small amount before wider application and following any relevant manufacturer guidance.
An individual sensitivity or allergic reaction does not automatically mean that a fragrance is faulty.
However, if you believe the product itself is contaminated, faulty, incorrectly supplied or otherwise not as described, please contact us so we can investigate.
Nothing in this section limits any rights you may have under applicable New Zealand consumer law.
Handling & Storage
Fragrance decants may be supplied in glass or other atomiser containers and should be handled carefully.
After delivery, please:
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Keep fragrance away from excessive heat and direct sunlight
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Keep atomisers securely closed
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Avoid dropping or crushing glass containers
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Keep fragrance away from children
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Use the product only as intended
Damage caused after delivery through dropping, misuse, incorrect storage or other unreasonable handling would not normally be considered a product fault.
If the item arrived damaged or leaking, please contact us promptly.
Accessories
Where a Trade Me listing includes hair, body or other accessories, we do not normally accept change-of-mind returns unless otherwise stated.
Where a return is approved, items may need to be:
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Unused
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Unworn
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In their original condition
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In the original packaging where reasonably possible
Hygiene-sensitive accessories that have been opened, worn or used may not be eligible for a change-of-mind return.
If an accessory is faulty, damaged, incorrect or not as described, your rights under applicable New Zealand consumer law continue to apply.
Sale & Clearance Items
Sale or clearance pricing does not remove your rights under New Zealand consumer law.
However, we do not offer change-of-mind refunds simply because an item was purchased during a promotion, sale or clearance.