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Returns3
Returns
Please contact us before returning an item so we can understand the issue and advise on the appropriate next step.
Please do not send an item back without first contacting us through Trade Me.
Where a return is required because the item is faulty, materially not as described, or incorrectly supplied, we will meet our obligations regarding reasonable return costs as required by applicable New Zealand law and Trade Me policies.
Items should generally be returned in substantially the same condition in which they were received, except where reasonable use was necessary to discover the problem.
Refunds
Where a refund is approved, it will normally be processed using the appropriate Trade Me payment/refund process and returned through the applicable original payment method.
The time it takes for the funds to appear may depend on Trade Me, Afterpay, your bank or your card provider.
Shipping Charges
If a refund or return is required because of a genuine product fault, incorrect item, material listing error or another circumstance where we are responsible, we will meet our obligations regarding applicable shipping costs.
Shipping charges are not normally refundable for change-of-mind situations where no product fault exists.
Order Cancellations
Trade Me purchases create a commitment between the buyer and seller, so please purchase carefully.
If you realise you have made an error, contact us through Trade Me as soon as possible.
If the order has not yet been processed or dispatched, we may be able to assist. However, cancellation is not guaranteed simply because a buyer has changed their mind.
If we are unable to complete a trade from our side after payment has been made, the appropriate refund will be provided.
Incorrect Delivery Address
Buyers are responsible for ensuring the delivery details supplied through Trade Me are accurate and complete.
If an incorrect or incomplete address causes a parcel to be returned, redirected or requires another delivery attempt, additional courier costs may apply before the item can be sent again.
Once an order has been collected by the courier, we may not be able to alter or redirect the delivery address.
This does not affect your rights where a delivery problem was caused by us or our courier arrangements rather than incorrect information supplied by the buyer.
Trade Me Buyer Protection
Eligible Trade Me purchases may also be covered by Trade Me Buyer Protection in accordance with Trade Me's current terms and eligibility requirements.
Trade Me Buyer Protection may apply in situations such as an eligible purchase:
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Not arriving
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Being materially different from the listing
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Being faulty within a reasonable timeframe
We encourage buyers to contact us first if there is a problem so we have the opportunity to resolve it promptly.
Your Consumer Rights
Scent Droplet operates as an in-trade New Zealand seller.
Nothing in this Returns Policy excludes, restricts or overrides any rights or remedies available to you under the Consumer Guarantees Act 1993, Fair Trading Act 1986, Trade Me
Buyer Protection policies, or other applicable New Zealand law.
If there is ever a genuine problem with your purchase, please contact us through Trade Me.
We will always aim to deal with concerns fairly, promptly and respectfully.
Thank you for supporting our small family business in Levin. Your trust genuinely matters to us.