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Shipping
A shipping fee of $26.99 applies to all orders.
Orders will be dispatched within 1-2 business days.
Delivery time is estimated at 2-5 business days for most metropolitan suburbs and larger regional areas, rural areas may take longer. Ongoing challenges presented by the Covid-19 pandemic are sometimes causing delays of an additional 5 - 15 business days.
Please note: Our courier cannot deliver to a PO Box (or similar). Please enter a physical home or work shipping address when placing your order. All orders require a signature on delivery.
Some parcels entering New Zealand may incur additional customs fees or import duties. The customer is responsible for any fees that may be charged by the New Zealand government upon goods entering the country. CostumeBox is unable to mark your parcel as a ‘gift’ in order to avoid potential charges as this would be unlawful.
For additional information on NZ customs: http://www.customs.govt.nz/features/internetshopping/Pages/default.aspx
CostumeBox reserves the right to change the shipping method of any order as required.
If you need to contact us regarding your order, please call our Customer Service Team at +61280750314 between 11am and 7pm NZST.
Customs and Duty Charges
International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. CostumeBox cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned, and CostumeBox will not be held responsible for any loss of funds as a result of this occurrence or refund your purchase. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.