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Shipping
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Please be aware that due to the Christmas and New Year period we will be closed and unable to dispatch purchases after the 23rd of December. We reopen on the 6th January and will endeavour to get your purchases dispatched as soon as possible. We apologies for the inconvenience this may cause and thank you for your patience and understanding at this time of year. Have a Merry Xmas and a Happy and Safe new Year
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Please choose your order carefully as we cannot make changes after it has been and dispatched.
We use Post Haste, Castle Parcels, PBT Couriers, Mainstream Freight, MainFreight and PBT Freight to ship our products depending on weight, size and delivery locations.
All orders are shipped using Track and Trace and require a signature upon delivery.
For Courier delivery allow 1-3 working days.
Delivery to Rural Addresses normally takes an extra 1 day.
For Freight / Transport delivery allow 1-5 working days.
For Freight / Transport delivery allow 1-5 working days.
The delivery times are only estimates and quoted in good faith, delays can happen outside of our control. Please contact us if you have any concerns on delivery and we can follow up the delivery with the carrier.
Please supply a physical delivery address as our couriers don’t deliver to P.O.Box’s.
Products are couriered securely to your address and must be signed for, or freighted to the closest Urban Freight depot for collection.
Door to door standard courier delivery service requires easy access to ground level only, (no stairs or lifts). Some customer assistance may be required for heavy products.
Unless otherwise stated all deliveries are made between Monday & Friday during normal business hours.
Orders placed on a New Zealand public holiday will be processed on the next business day.
If for some reason we cannot fulfill your order within the specified time frames you will be notified by email or phone of the new delivery time.
Orders paid for using Direct Credit / Internet Banking or Bank Transfer will be shipped upon confirmation that your payment has been received. Payments normally take around 24 hours to reach our bank account, allow longer for weekends and public holidays.
Before signing the Couriers Ticket or Freight Carriers delivery docket, inspect your goods for signs of any damaged packaging. Write details of any damage on the delivery docket and then sign it.
You MUST notify us within 48 hrs of any internal or external damages to your goods.
Damages or Loss in Transit
Goods leaving the seller’s premises are adequately packed. Claims for damage or loss in transit must be made as follows:
Prior to acknowledging delivery to the courier or carrier, the buyer must ensure that the complete consignment has been received. Should there be a shortage or visible damage to outer packaging the deliverers docket must be endorsed accordingly at the time the goods are delivered.
You must notify EasyQuip of any damage (internal or external damage) within 48 hours of receiving the goods, not contacting us within this time frame may hinder our chances of lodging a claim with the courier / transport company.