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Shipping
PLEASE CONTACT US IMMEDIATELY IF YOU HAVE ANY TROUBLE WITH THE PRODUCT YOU HAVE ORDERED/RECEIVED FROM US BEFORE LEAVING ANY NEGATIVE/NEUTRAL FEEDBACK. WE WILL TRY OUR BEST TO RESOLVE YOUR ISSUE ON PRIORITY.
Here at Goslash, customer satisfaction is our number one priority. We want to make sure that our customers have an experience that lasts forever.
Before we get into more specifics, let us be clear on our Domestic and International Shipping Terms.
We stock/ship goods from our/supplier/s/vendor/s warehouses located in NEW ZEALAND, AUSTRALIA, CHINA/HONG KONG to bring you the most choices and the best prices! We are here to help you to save costs by DIRECT IMPORT products directly from our overseas warehouse/supplier to your doorstep with excellent service and a seamless shopping experience.
* How to identify stock location of our products:
- Product’s/listing’s description marked with DIRECT IMPORT means shipped from overseas from any of below mentioned locations
- Product’s/listing’s description marked with NZ Stock means shipped from NZ(Christchurch)
- Product’s/listing’s description marked with NZ Stock means shipped from NZ(Christchurch)
DELIVERY TIMEFRAME for New Zealand (Christchurch) stocked items: 2-3 Business Days. Delivery to rural or remote addresses may take 1-2 additional days.
DELIVERY TIMEFRAME for DIRECT IMPORT items: 10 Business Days - 14 Business Days. Delivery to rural or remote addresses may take 1-2 additional days.
DIRECT IMPORT products stock locations:
DIRECT IMPORT products stock locations:
Australia
China
Hong Kong
China
Hong Kong
We deliver to RURAL ADDRESS & PO BOX ADDRESS at NO EXTRA COST
We are not in business to "PROFIT" from shipping; So, Shipping charges are INCLUDED in the published prices.
Shipping timeframe around public holiday periods
Please allow a few extra working days during public holidays. During the Christmas period - please expect courier delivery to take a little longer than usual.
Please allow a few extra working days during public holidays. During the Christmas period - please expect courier delivery to take a little longer than usual.
We accept EASY & QUICK returns to New Zealand address
* For DIRECT IMPORT products Our primary shipping service is by UBI NZ Priority Line, FGL or Australia Mail Service. All take up to 10 BUSINESS DAYS - 14 BUSINESS DAYS for delivery (INCLUDING ORDER PROCESSING TIME)
* For New Zealand stocked products our primary shipping service is by TRADE ME’s Book a Courier service, Freightways.
* DIRECT IMPORT PRODUCTS are shipped directly from our International/overseas suppliers/vendors.
* We and our suppliers/vendors, will use its best endeavours to meet stated timeframes for delivery, however many factors (some of which are beyond our and the Supplier’s/Vendor’s control) can affect these timeframes and the suppliers/vendors cannot guarantee that they will always be met. However, we want to get your orders to you as quickly as humanly possible.
* We process all orders within 1-2 working days after payment has been confirmed.
* All orders received on Friday, Saturday and Sunday will begin processing the following Monday. Please note, business days do not include weekends or holidays. During holiday periods, orders may take a bit longer to process.
* As soon as we process and ship out your order, an automated email will sent to you with the Delivery Information & tracking number of your order with further constant tracking & delivery updates till you receive your order
*If you want get your order deliver via EXPRESS DELIVERY** (T&C apply**), then please contact via Q&A under the listing before placing your order.
Customs and Duties
All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost. Goslash CANNOT mark any package(s) as a “Gift” in order to avoid customs and duties fees.
Please read more about your potential obligations at http://www.whatsmyduty.org.nz/
Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion. For more information on customs and duties charges, please contact your local customs office.
Please contact our friendly customer service team with any questions about your order and our services