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Shipping
Do you ship overseas?
Sorry no, not at this time.
How long will it take to receive my order?
If the payment is sited in our account before 12PM of each day, we will process and dispatch your order at 2PM the same day Monday to Friday. Delivery is usually overnight or 2 business days, rural delivery please allow 2-5 business days for your order.
What are your shipping options?
We use Courier Post - Track and Trace.
NZPost there are a few small items we can send using post envelopes, please note this is sent at your own risk and we prefer you to use the courier option instead
Will you notify me when my order has been shipped?
Yes you will receive an email confirming when your order was sent out to you and it will include a GST Invoice for you to print and tracking numbers for you to track the courier.
What if my item does not get delivered?
Using your Track & Trace consignment number and the free 0800 phone number you can make any queries regarding your delivery yourself. If an item is lost, courierpost usually do a nationwide search for the item through their depos, if it is not found they will allow US to do a claim and therefore ok us to resend the item/s to you, for which they will reimburse us. This could take up to 10 days to complete. Please note if courierpost state the item was delivered (confimed by the drivers GPS) and will not accept liability for a claim, then this is where our liability ends also.