Our products range in delivery time from 4-7 Business days from our Australian Warehouse or 7-14 Business days from our international warehouse.

Shipping Delays

Please be aware that New Zealand Customs may select items for MPI Inspection, which can take up to 2 weeks to complete. This is out of our control, occurs randomly in 2% of packages, and is considered "force majeure."
If you choose to cancel your order in this circumstance, it will incur a 20% restocking fee, as the item must be returned internationally and will be considered a change of mind return.

We do not guarantee arrival dates and do not use express shipping. Shipping times are an estimate only. We will do our best to ensure your product arrives within the estimated time frame.

Reshipping an item
 
If a product is deemed undeliverable due to you providing an incorrect address, not picking the item up or not being at your residence the reshipping fee will be charged. If not paid
the item are destroyed and no refund is given.