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Shipping
1. Local - We offer a delivery service for the Auckland region for a reasonable charge This is based on a truck/van and driver only so will require assistance in unloading and to take the items inside.
2. Courier - Smaller items can be sent by Fastways/Toll couriers We do not use NZ Post or other couriers. All items are carefully packaged to avoid damage. Our courier charge includes an allowance for packing and materials.
3. Out of Auckland deliveries-We use Streamline Transport or furniture moving company to ensure that you are getting the best shipping fee and the network covers your area. Please note that we are unable to deliver to PO boxes. Rural delivery will attract additional fees.
Courier delivery is usually within 3 working days. Large fragile freight could take up to 5 working days. Rural delivery could take additional 2-3 working days. Getting things delivered on time is important to us, but we can’t guarantee delivery time as we use a third party shipping company. So we can’t be liable for any loss, cost or expense caused by delay in delivery.
If the product is damaged in transit, please DO NOT SIGN for the delivery and have the shipper return the goods to sender, contact us and we will arrange for an alternative unit to be delivered. On signing for the delivery, you have accepted that the product is in good condition.