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Shipping
We stock products in our North shore warehouse.
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Orders placed before 3.00 pm can be dispatched on same day.
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Over 97% of orders can be delivered overnight, National wide
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Rural or PO Box delivery usually take 2- 3 working days.
[IMPORTANT]
Haven’t received any emails or phone call when you made the order after 3 working days
Solutions: Your contact information mostly likely is wrong, we were unable to contact you, please contact us asap either by email or phone call.
Haven’t received the products after three working days when you received the tracking email.
Solutions: 1. Please click the tracking link we sent in the email to check the order status.
2. Please check your mail box if there is any Notice left by the courier, especially when parcel is signature required
3. Please contact us if the parcel status stuck in processing for more than 2 working days. We will contact the courier company for you and arrange a replacement send to you asap while waiting the tediously investigation progress.
Shipping Procedures:
Order received - > Payment confirmed - > Check Product specifications in delivery instructions & follow up emails - > order packed and waiting for pick up - > pick up & email with tracking info sent - > delivered