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Shipping
Combined Shipping
We offer combined shipping on all products. Add as many items as you want, select one item with the highest shipping cost, and choose combined shipping for the remaining items.
New Zealand Order Processing Time
All orders are processed on the same day or the next business day after payment is received. Once your order is packed, you will receive tracking details by email. Tracking updates will be available after the parcel has been collected from our warehouse.
Orders placed on weekends or public holidays will be dispatched on the next working day.
Tracking Notifications
Once your order is packed, you will receive tracking details by email. Tracking updates will be available after 8:00 pm once the parcel has been scanned by the shipping provider. You can track your order to your doorstep.
Order Cancellations
Orders can be cancelled before they are dispatched from our warehouse. If the order has already been sent, you can return the item. Once we receive it, we will process your refund, excluding the shipping cost.
We use a non-signature courier service. Please contact us if you require a signature courier.
Damaged or Missing Parcels
If your parcel arrives damaged, or the tracking shows it as delivered but you have not received it, please contact us. We can arrange a replacement or lodge an inquiry with the shipping provider.