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Shipping
We ship all small parcels via Parcel Express, larger package via Fliway. Payment must be covered the shipping costs, and we will quote each independently.
We will arrange shipment to you within 2 - 7 working days when we receive your payment.
All our deliveries are track and trace by a tracking number. Please call Parcel Express at 09 579 1300 or Fliway at 09 255 4600. If you have not received your goods within a reasonable period of time please notify us and we will follow up for you.
If you organize transport, please provide the bank payment proof and auction number to us when the couriers come to pick up the product. Please note that this will be at your OWN RISK, we won't provide any insurance and replacement for goods damaged by shipping.
If problems do arise, please contact us before leaving any feedback. We will try our best to solve any problem.
We will arrange shipment to you within 2 - 7 working days when we receive your payment.
All our deliveries are track and trace by a tracking number. Please call Parcel Express at 09 579 1300 or Fliway at 09 255 4600. If you have not received your goods within a reasonable period of time please notify us and we will follow up for you.
If you organize transport, please provide the bank payment proof and auction number to us when the couriers come to pick up the product. Please note that this will be at your OWN RISK, we won't provide any insurance and replacement for goods damaged by shipping.
If problems do arise, please contact us before leaving any feedback. We will try our best to solve any problem.
Packaging
All items are bubble or poly wrapped and put in cardboard cartons for delivery. Vitreous china is packed with extra wrapping.
Shipping Policy
PLEASE OPEN YOUR GOODS IMMEDIATELY AND CHECK THEM THOROUGHLY BEFORE YOU SIGN FOR THEM (DO NOT SIGN THE SCANNER UNTIL YOU ARE ABSOLUTELY SURE THE ITEM IS IN PROPER CONDITION).
Please note the condition on the Freight Note if the product is damaged. And don’t sign first, even if the courier says they need to leave – this is important. The new shipping will be arranged after we receive the photos of the damaged products.
The first time damage occurs during shipping, it will be accepted and we will replace it with a new product. If it is broken twice, the product will not be shipped immediately until our company has received the claim of the insurance from the courier company.
Notice: if the recipient signs for the goods, it means the product is good condition. Our company will not accept any request for replacement of a damaged product after the recipient has signed it.