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Shipping
Fast Shipping – Dispatched Same or the Next Business Day following payment.
Pick up – available by arrangement only. Please email us to book a suitable time.
Once your order has been loaded onto the courier you will receive an auto confirmation email which contains the tracking information.Delivery times are estimated at approx. 1-3 days from when tracking number has been issued. Some areas may take longer.
Please also note that deliveries to the Outer Islands (Chatham, Kawau, Waiheke etc) will incur additional costs. Please contact us first to find out these rates.
Damage or Lost:
If the product you have ordered is damaged in transit. Please email us within 5 days of receiving and all the requirement from our auto confirmation email. Please note that for your claim to be accepted the item must be put back to its original packaging.
If your item has been lost in transit we will assist you to contact the courier to lodge a lost item claim, however We do not cover or replace lost items from the courier. A claim will be processed under the courier policy. Lost packages must be reported within 15 days from the shipping date. If an item claims to be lost after delivery, we as the supplier will not bear any responsibilities.