Delivery and Pick-up Policy:

Orders confirmed and paid for before midday on regular business days will normally be dispatched on the same day. Orders confirmed and paid after midday will normally be dispatched on the next business day. Please allow 3 working days for delivery and an extra 1 to 3 working days for delivery to rural addresses. Although we will endeavour to meet all dispatch & delivery time frames we cannot be held liable for any direct or consequential loss arising from a late delivery or incomplete delivery address given. Please include your postal code. You will be sent an email message that evening advising that your goods have been shipped, the carrier and what the tracking number is. Delays can occur during peak times such as Christmas and long weekends – please be patient.

If a customer is not present for a delivery, the carrier may leave the goods at the delivery address at the owner’s risk unless we have been requested not to. Please advise us if you have a special place you would like the goods left. 

Customers in the Bay of Islands area are welcome to collect their goods from our warehouse and pay by cash or eftpos at time of collection but we need to be informed of this intention within 2 days of the auction and collection should be within 5 working days. Our warehouse is in Kerikeri (Northland) and is generally open from 9am to 4pm Monday to Thursday and 9am to 1pm Fridays. We are closed weekends and Public Holidays