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Shipping
All orders with full payment made before 2:00pm will be shipped on the same day (except for weekends and public holidays), subject to availability. Otherwise it will be shipped on the next working day. If any items are backordered we will contact you with estimated delivery.
On receipt of parcel, before signing for them, please make sure the total number of parcels matches with the consignment note or courier ticket. Please check for any visible damage. If total number of parcels does not match the consignment note or courier ticket, or there is visible damage to the parcel, please note to courier driver before signing or alternatively, please reject signing for parcel if the parcel is significantly damaged.
Please advise us of any discrepancy or damages immediately, as claims will not be accepted if made after 7 days.
Please note that the courier companies will not accept responsibility for any claims if you sign a clean proof of delivery (i.e. sign for a parcel) when you have received damaged or short supplied parcels; therefore any claim to Photogear will be declined if a clean proof of delivery is produced.
If you have any queries in regards to damage, short supply or missing parcels, please feel free to contact our friendly service team on 09 378 8678 or email.
Do not fill out the manufacturer's warranty cards or throw away any packaging materials such as boxes, instructions, inserts, bags, etc. until you are completely sure you want to keep the equipment. Photogear cannot accept return with completed warranty cards, or damaged or missing packaging.
Photogear will not be responsible for any consequential or incidental damage resulting from the sale or use of any equipment purchased from us. It is important to read all instruction manuals before using your equipment.