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Shipping
We use Post Haste & Castle Parcels courier services for all smaller items (such as taps and small basins) and can provide a Track and Trace number if required, on request. Products that are sent via this courier service will have freight costs shown on the auction and these need to be paid at time of purchase. Allow 3-5 days for courier deliveries.
For larger fragile items, we ship via specialist fragile freight services and due to the variables in location, size and weights throughout NZ we will provide a freight quote based on your specific delivery address and charge the freight separate to the sale of the product. Allow 5-7 days for fragile freight deliveries.
If we are delivering to a business address please ensure you give us the name of your business, and please remember we are unable to courier to PO. Boxes.
GOODS MUST BE CHECKED BEFORE SIGNING THE DELIVERY DOCKET. If there is a broken item please record the damage on delivery docket so we can make a claim on our freight company. Failure to do so and/or lodging a claim for broken goods after 24 hours of delivery will result in the claim being rejected.
Collections:
Unless stated on the auction all items can be collected from our Wellington warehouse however you must book a time for collection so our dispatch team can get your order ready for collection. Some orders may require several hours to prepare so failure to book a pickup time may mean you will need to come back at a later date to collect your order.
Unless stated on the auction all items can be collected from our Wellington warehouse however you must book a time for collection so our dispatch team can get your order ready for collection. Some orders may require several hours to prepare so failure to book a pickup time may mean you will need to come back at a later date to collect your order.