- So Music >
- Shipping
Shipping
Delivery/Shipping:
Shipping is generally by signature required courier or truck. Unless prior arrangements are made we will only ship within New Zealand (North Island and South Island only).
Shipping rates indicated in our listings are subject to confirmation by us. We need to confirm that the freight you selected matches your address. For example many people select non-rural rates when they are actually a rural or RD address. Sometimes the wrong area is selected or sometimes the size or nature of the product just cannot be shipped to some locations by our couriers.
It is important that full addresses are provided to ensure accurate shipping.
We cannot ship to P. O. Boxes, Postshops or Postal agents sorry. You need to give us a physical address.
If shipping to a business please ensure you provide the name of the business as in some cases the courier will not deliver to a business unless the business is named.
Rates provided exclude shipping to offshore Islands e.g. Waiheke, Great Barrier, Stewart Island, Chatham Islands etc. If you require delivery to these locations please ask for confirmation whether we can ship and obtain a rate BEFORE bidding or buying.
Rural delivery addresses are as determined by the Courier companies we use and if they consider your address to be a rural address the rural surcharge will be applied to all freight. Some larger items cannot be delivered to rural addresses. This is normally, but not always, indicated in the freight section of the listing.
Collection:
We do not allow collection except for the very odd case where an item is especially bulky or expensive to freight.
In the rare case where the auction advises collection is possible this may be from our Rotorua distribution centre, Hamilton or Greenhithe - Auckland offices, or other nominated NZ location. Please refer to each individual listing.
Collection is by pre-arranged appointment only. All goods must be paid for prior to collection as we are unable to accept cash and do not have EFT-POS facilities at our warehouses.
Combined Freight
When possible and when required we will combine freight and pass on the savings. Because of courier company volume breaks etc. we are sometimes not able to combine freight or can only partially combine freight. The combining of freight is not an automatic process so you need to request this AFTER the auction and BEFORE you pay.
Damages or Loss in Transit:
We move a lot of product around the country and loss and damage is quite rare but in the event that you receive goods that are damaged in transit or goods have been lost by the courier then claims for damage or loss in transit need to be made as follows:
1. Prior to signing for delivery by the carrier please ensure that the complete consignment as per our invoice has been received. Should there be a shortage or visible damage to outer packaging the carrier's note must be endorsed accordingly at the time the goods are delivered. In the case of concealed damage or shortage please advise us within 48 hours. We have a limited period of time to lodge a damage claim with the courier.
2. We recommend signing for goods received STC or subject to check. By just signing with the courier you are accepting that the goods were delivered in full and undamaged. This is not always easy to identify so this helps recover money from the Courier.