IMPORTANT NOTE
 
Standard Delivery Service 
 
Normally we will ship your order within 3-5 working days after payment is received. Delivery times
vary depending on distance to your location. Our carriers will endeavour to give you advance
notice of the delivery to your address on the day whenever practical.
In general, large orders are delivered to your specified address whenever possible. The carrier will
call you in advance to notify you of the envisaged delivery date and time. Please ensure that there
is someone present to accept and sign for the delivery. The driver will be on site for up to 10
minutes at drop off.
 
Please note that deliveries to some rural areas are subject to rural distance and fuel
surcharges. While we try to present accurate delivery charges, Trade Depot Ltd. reserves the right
to charge for additional delivery costs after the order has been placed. Please note that you may
be contacted by our customer services in the case when the actual cost to deliver to your address
is higher than the presented delivery charge at time of purchase.
 
Deliveries of items weighing over 30Kg require you to have 1 suitable unloading person on site
able to carry 30Kg in addition to the driver.
 
Goods Delivery and Pick-up claims.

All deliveries require a person present to unpack and inspect delivery and sign for goods received
in good condition and free from breakages/damage. It is advisable that they immediately open
packages and inspect for signs of damage or defect.
Signing for goods or accepting goods without a person present may be either:
 

Do not sign “undamaged” unless you are completely satisfied with the condition of the contents in
terms of breakages and damage or defect.
 
Deliveries exclude special delivery services – e.g. quick, after hours, unpacking & assembly, box /
pallet removal, installation, placement within home, and time greater than 10 minutes on site.