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Shipping
Standard Delivery Service
Normally we will ship your order within 3-5 working days after payment is received. Delivery times vary depending on distance to your location. Our carriers will endeavour to give you advance notice of the delivery to your address on the day whenever practical.
Normally we will ship your order within 3-5 working days after payment is received. Delivery times vary depending on distance to your location. Our carriers will endeavour to give you advance notice of the delivery to your address on the day whenever practical.
In general, large orders are delivered to your specified address whenever possible. The carrier will call you in advance to notify you of the envisaged delivery date and time. Please ensure that there is someone present to accept and sign for the delivery. The driver will be on site for up to 10 minutes at drop off.
Please note that deliveries to some rural areas are subject to rural distance and fuel surcharges. While we try to present accurate delivery charges, Trade Depot Ltd. reserves the right to charge for additional delivery costs after the order has been placed. Please note that you may be contacted by our customer services in the case when the actual cost to deliver to your address is higher than the presented delivery charge at time of purchase.
Deliveries of items weighing over 30Kg require you to have 1 suitable unloading person on site able to carry 30Kg in addition to the driver.
Goods Delivery and Pick-up claims.
Please note that deliveries to some rural areas are subject to rural distance and fuel surcharges. While we try to present accurate delivery charges, Trade Depot Ltd. reserves the right to charge for additional delivery costs after the order has been placed. Please note that you may be contacted by our customer services in the case when the actual cost to deliver to your address is higher than the presented delivery charge at time of purchase.
Deliveries of items weighing over 30Kg require you to have 1 suitable unloading person on site able to carry 30Kg in addition to the driver.
Goods Delivery and Pick-up claims.
All deliveries require a person present to unpack and inspect delivery and sign for goods received in good condition and free from breakages/damage. It is advisable that they immediately open packages and inspect for signs of damage or defect.
Signing for goods or accepting goods without a person present may be either:
- a waiver of your rights to claim for transport damage; or
- a reduction of your rights to claim for faults/damage in manufacturing etc.
Do not sign “undamaged” unless you are completely satisfied with the condition of the contents in terms of breakages and damage or defect.
Deliveries exclude special delivery services – e.g. quick, after hours, unpacking & assembly, box / pallet removal, installation, placement within home, and time greater than 10 minutes on site.
Deliveries exclude special delivery services – e.g. quick, after hours, unpacking & assembly, box / pallet removal, installation, placement within home, and time greater than 10 minutes on site.