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Shipping
New Zealand shipping
All shipments are via either Courier Post or Fastway Couriers. Which courier we use is determined by the customers delivery address or PO Box.
All shipments include a track and trace service and the tracking information is emailed to the customer on despatch.
International shipping
Available for all items but the rate needs to be quoted separately on request once the destination is confirmed.
Generally we offer a door to door service all-inclusive of duties and taxes.
Combined shipping is available for multiple purchases.
Correct address
Generally we offer a door to door service all-inclusive of duties and taxes.
Combined shipping is available for multiple purchases.
Correct address
It is the customers responsibility to ensure all delivery address details are complete and correct.
We strongly recommend that a best contact number is also provided in case it is needed by the delivery driver.
Despatch & delivery time
Unless received very early in the day, all orders are normally despatched the following business day from sale.
Whilst we require that all freight companies that we use expedites customer deliveries without undue delay and with proper care, they are independent providers to us and their service is ultimately beyond our control. So whilst we can provide a likely delivery lead time based on prior experience, the precise delivery date and time cannot be guaranteed.
Pickup available?
Whilst we require that all freight companies that we use expedites customer deliveries without undue delay and with proper care, they are independent providers to us and their service is ultimately beyond our control. So whilst we can provide a likely delivery lead time based on prior experience, the precise delivery date and time cannot be guaranteed.
Pickup available?
No sorry, pickup from our store is not available as there is no public access.
Pre-shipment quality check
Pre-shipment quality check
All purchases go through a final pre-shipping quality check prior to despatch.
Damaged or lost items
Damaged or lost items
Our packaging ensures that the risk of damage is very low.
Any risk of damage or loss passes to the customer at the point the courier confirms the shipment is delivered to the customer.
Any risk of damage or loss passes to the customer at the point the courier confirms the shipment is delivered to the customer.