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Shipping
SHIPPING/DISPATCH
We deliver New Zealand wide, using a variety of different carriers depending on the size and location of your order. Some orders are dispatched from our warehouse and others directly from our suppliers. We aim to manage this process as smoothly as possible. Please provide a delivery address where deliveries can be made during normal business hours from Monday to Friday, 9am -5pm.We do not post to a PO post office address.
Dispatch times
We list the approximate product dispatch time on each product on our website. This time will vary depending on if the item is dispatched from our warehouse or our supplier’s warehouse. Items will be dispatched from our warehouse in 1-2 days. Please take into account both the dispatch & shipping lead times. If a delay should occur, you will be notified by phone or email.
Shipping times
Estimated SHIPPING time of your order is as follows:
Metropolitan Areas
: 3-4 business days
: 3-4 business days
Regional Areas
4-10 business days
Authority to leave
You may provide delivery instructions at the checkout giving authority for your item in to be left at the front door or another safe spot (Order Comments field - step 5 of the checkout process). We recommend this option if you are in a hurry to receive your order, as if you miss a delivery you may have to arrange for a re-delivery with the couriers which takes extra time. Please note we do not take responsibility for loss or damage for orders that the customer has been given authority to leave.
Stairs & limited access
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If your furniture is to be delivered to where there is restricted or difficult access, such as an apartment block, high rise or up or down stairs, you need to notify us. In some circumstances, additional shipping charges may apply. Please give us clear delivery instructions at the time you are placing your order in the Order Comments field (step 5 of the checkout process).
Re-delivery fees?
particularly for large items or furniture deliveries, some carriers charge re-delivery fees if the customer is not home to accept the delivery. Re-delivery fees are the responsibility of the customer. We aim to manage this as smoothly as possible by advising you when your item will be delivered, and provide tracking details where possible so that you can track your delivery and avoid any re-delivery charges.
Signature on delivery?
All orders require a signature on delivery. If authority to leave is given signature on delivery is not required. Please nominate a delivery address where the item can be delivered and signed for during normal business hours. You can also nominate to have your order delivered to your place of work or to a neighbor if you prefer.
International orders?
If you are located outside of Australia and wish to place an order, we may be able to ship to you, please contact us and advice your Country and post code with details of the pieces you are interested in.