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- Shipping and Pick Up
Shipping and Pick Up
Pick-up Service
Collection is available on our Auckland Midea Shop.
Address is 372 - 376 Broadway, Newmarket, Auckland.
You could choose "pick up" at check out and we will send you a notification once your order is ready to be collected. Normally, orders could be picked up in 2-4 business days.
Please only come once you have received the notification.
Please ensure you have a proper vehicle to load all your items prior to come to collect your purchase.
Please note you need to make sure that pick up your orders within seven business days of purchase, Otherwise, storage fee may incur.
Standard Delivery Service
In most cases we will dispatch your order within 2 working days after payment is received. We normally use Post Haste or Courier post for small items, and Bascik/ONSEND transport for large items. We may use other freight service providers at our own discretion.
Estimated delivery time after we have shipped your order by different regions as below:
Small items (Less than 0.125 m³. For example, a rice cooker)
Auckland: 2-5 workdays
North Island except AKL: 3-7 workdays
South Island: 4-10 workdays
Large items (Over 0.125 m³. For example, a washing machine)
Auckland: 3 -10 workdays
North Island except AKL: 5 -12 workdays
South Island: 6 -15 workdays
Our carriers will endeavor to give you advance notice of the delivery to your address on the day if requested and whenever practical.
Please note: Estimated delivery time is NOT a guaranteed delivery time. Delivery time could be affected by many factors.
All deliveries are door to door service only.
The delivery driver will NOT do the following services: Unpacking & assembly?Installation?Placement within your home?Old appliances removal.
Requesting a Delivery Date
Regarding the logistics services, we cannot guarantee deliveries on a specific date and time. Also, we usually only offer business-day delivery services by our logistic agents.
You may request us to not deliver before a particular date and please leave a note on order. If you ask us to store your order over seven business days from the date of purchase, we will charge a daily storage fee of $3 (inc. GST) for each cubic meter.
We only can waive the storage fee if your order contains backorder items.
Inspection of goods
When accepting delivery or picking up the items, please ensure you inspect the unit carefully and make sure you are completely satisfied with the items (e.g., no damages, no dents etc.) BEFORE you accept the delivery (e.g., sign the doc, let the delivery driver go, or leave the collection point). Failing to do so may limit your right to claim such damages after you have accepted the goods.