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- Shipping Pt 1
Shipping Pt 1
Monday - Friday
9:30am-6pm
Please understand that we have HUNDREDS of questions & queries each day and we won't always get to yours until a later time or even a day or two after depending on the volume.
Orders are typically processed and packed within 1-2 days, they are then shipped after. Shipping times vary based on the destination (average of 5-10 days). In rare cases shipping can take an extra 2-3 days.
To view estimated shipping times for your orders, please visit your Order History or click the link in your confirmation email for more information. You can track your delivery progress at any time from there or by using the link below.
AU
NZ
You can change your shipping address before your package is shipped by contacting trademe@smartlivingbox.com during our working hours.
Our Working Hours are from Monday to Friday 6am-12pm (noon)
Once your package has shipped, it's no longer possible to change the address. We recommend contacting your LOCAL POST OFFICE with your tracking number to see if they can reroute your package to another address or if they can hold it for you so you can go in and physically pick it up.