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Warranty
If goods are faulty we will meet our obligations under the Consumer Guarantees Act but proof of purchase is required. Faulty goods must be returned to us as soon as possible.
Products must be returned with all accessories including their original packing materials, cartons and boxes.
Warranty cover does not include damage caused by operating the equipment in a way, which is outside the described instructions.
Warranty will not be covered for items purchased from an unauthorized dealer.
Warranty cover does not include damage caused by accidents, misuse, neglect and lack of maintenance, usual wear and tear, natural disaster or any other external causes.
If the item has been modified, changed or tampered with by a person (or persons) not authorized by the seller to provide service (which does not include standard periodic maintenance), in all such cases the warranty is considered void.
Warranty does not cover all consumable parts (and accessories) include but not limited to: carry bags, chair covers, boat covers, caravan covers, batteries, cables, chains, tubs, pads, nets, wheels, blades etc.
The final resolution on the returned product is sold at the seller's discretion. We may offer replacement parts to you or fit replacement parts once the fault/issue is ascertained or to the satisfaction of both parties, other alternatives may be offered.
The goods may need to be returned to resolve fault/issue where necessary.
This warranty does not cover damage to boat cover, Bimini top, caravan cover and any other cover products in any form from use of the item including but not limited to the following acts: misuse, abuse, incorrect fitting, neglect, improper boat protection, accidents or acts of nature.
Purchasing goods for business purposes, the Consumer Guarantees Act does not apply.
If the item has been modified, changed or tampered with by a person (or persons) not authorized by the seller to provide service (which does not include standard periodic maintenance), in all such cases the warranty is considered void.
Warranty does not cover all consumable parts (and accessories) include but not limited to: carry bags, chair covers, boat covers, caravan covers, batteries, cables, chains, tubs, pads, nets, wheels, blades etc.
The final resolution on the returned product is sold at the seller's discretion. We may offer replacement parts to you or fit replacement parts once the fault/issue is ascertained or to the satisfaction of both parties, other alternatives may be offered.
The goods may need to be returned to resolve fault/issue where necessary.
This warranty does not cover damage to boat cover, Bimini top, caravan cover and any other cover products in any form from use of the item including but not limited to the following acts: misuse, abuse, incorrect fitting, neglect, improper boat protection, accidents or acts of nature.
Purchasing goods for business purposes, the Consumer Guarantees Act does not apply.
PROCESS:
If you have a defective or damaged item, please contact us immediately:
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Notify us by email.
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The following information is required to enable to us determine the best resolution: order ID, date of purchase, contact name and daytime contact number and description of the fault or damage (photos or videos is ideal).
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Most of the issues can be easily resolved by step by step instructions communicated by email, for more complex issues our Technical Team will discuss the best solution for you. You may be required to return the goods (shipping cost at your expense) to our Auckland office. We will return the product back to you once repaired/replaced.
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Before returning the goods to us, we will provide you with our Auckland office shipping address information for the courier/freight company.
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The buyer is accountable to make sure the goods is firmly packaged to avoid any damage during the return process. It may affect the final decision to be offered in case of failure to do so, which may include replacement items, repairs, or store credit at our sole discretion.
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The buyer is responsible for the cost of returning any items. Make sure you use a courier service that ensures you for the value of the items you are returning and obtain proof of shipping.