Buzzkids provide quality brands and products to suit your lifestyle that are built to last. We believe you will be fully satisfied with your product, however if you have any concerns please contact us by email and we’ll be happy to help resolve the problem.

Warranty Policy:

* If the listing does not contain any warranty information then we will provide a 30 day Return to Base warranty. Please check the listing carefully for the correct warranty period.

* We will replace your item if it is found to be Dead On Arrival (DOA).

* The Buyer must check their item immediately and report any damages or faults to the seller by e-mail within 48hrs of having received their item. We reserve the right to refuse any claims that are made after this time frame.

* Buyer has the responsibility to cover the expense of sending back the faulty item.

* The return postage must be paid entirely by the Buyer.

* We will repair the item where possible or send a replacement. Refunds will only be offered where a replacement is not available.

* All warranty claims must be made by the original buyer of the item. Warranty is not transferable beyond the original buyer.

* All accessories and bonus gifts are not covered by warranty.

* Delivery docket, buyer details will be required as proof of purchase.

* Warranties are not transferable beyond the original buyer and valid in New Zealand only.

* We adhere to all of Trade Me's Terms and Conditions.

Warranty Does Not Cover:

* Bonus accessory items(such as accessories comes with package for free)

* Incorrect assembly, misuse, abuse or use of a product for which it was not designed 

* Damage from neglect or careless storage.

* Unauthorised repairs.