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Warranty
Generally all products at Crazy Sales have at least a 12months warranty. Contact us within the warranty period if you encounter any problems associated with the product.
To return a product, the customer needs to cover their postage and we will cover ours.
A faulty item must be returned within 7 days upon a mutual agreement on the return by both parties.
Upon return, Crazy Sales or the local distributor/manufacturer will test the faulty unit and if found to be faulty, will repair or replace the damaged or faulty goods.
If the product cannot be repaired or exchanged for a similar item, a store credit or a full refund (including shipping) will be provided.
Refunds will be processed via the method of payment; refund to credit cards will incur a processing fee deduction on refunds. Please be aware that bank clearance times vary and there may be some delay before funds appear in your account.
All warranties are considered void in the case of unauthorised repairs to the item(s).
Cancellations:
Once the payment is confirmed, your order cannot be cancelled and refunded for a change of mind.
However, if the order has not been dispatched by the time we are contacted, we will void your order and issue a full store credit to your Crazy Sales account. If the order has been dispatched, you are welcome to return the item to us within 7 working days (starting from the first day you receive the item) for a full store credit, minus any shipping costs. The return of the item will be at the cost of the buyer. Please note all store credits are valid for 6 months from the date of issue.
The item(s) must be returned to us in an “As New” condition with all internal and external packaging, accessories, swing tags, labels and manuals. When you return the item to us, please attach a piece of paper with our shipping address on it rather than writing on the box.